Door Supervisor Level 2 Training and Award

Course Overview:

The SIA-approved Door Supervisor level 2 course is designed to equip participants with the necessary skills and knowledge to work effectively as a door supervisor in the private security industry. This course meets the standards set by the Security Industry Authority (SIA) at prepare candidates for a wide range of security roles in licensed premises, events, and other environments requiring door supervision.

Course Objectives:

• Understand the roles and responsibilities of a level 2 door supervisor.
• Gain knowledge of relevant legislation and regulations.
• Develop skills in conflict management and physical intervention.
• Learn to manage safety and security incidents effectively.
• Enhance communication and customer service skills.

Prerequisites:

• Participants must be at least 18 years old.
• Proficiency in English is essential for understanding this course material and assessments.
• Basic physical fitness is required to meet the demands of this course.
• Level 3 Emergency First Aid at work

Course Content:

Roles and Responsibilities of  a Level 2 Door Supervisor:

• Understanding the role of a door supervisor
• Professional standards and conduct
• Customer care and communication

Legal and Regulatory Issues:

• Relevant legislation, including licensing laws
• Health and safety regulations
• Equality and diversity in the workplace
• Drug misuse awareness and prevention

Searching and Screening:

• Conducting searches of people and property
• Understanding search procedures and protocols
• Use of search equipment

Conflict Management:

• Identifying and assessing risk
• Recognizing triggers and signs of conflict
• De-escalation techniques and conflict resolution
• Managing challenging behavior

Physical Intervention Skills:

• Legal and ethical implications of using physical force
• Techniques for non-aggressive physical intervention
• Personal safety and defensive tactics
• Managing and reporting incidents

Emergency Procedures and First Aid:

• Basic first aid skills and emergency response
• Handling medical emergencies on duty
• Evacuation procedures and incident management

Patrols, Reporting, and Record-Keeping:

• Conducting effective patrols
• Observational skills and incident reporting
• Writing accurate and detailed reports

Counter-Terrorism Awareness:

• Recognizing and responding to terrorist threats
• Understanding current counter-terrorism measures
• Implementing safety procedures

Communication and Teamwork:

• Effective communication with team members and the public
• Working collaboratively in a security team
• Dealing with vulnerable individuals

Course Duration:

• This course spans over 6 days  and includes up to 8 hours of e-learning and theoretical and practical training sessions.

Assessment and Certification:

• Candidates will be assessed through multiple-choice exams, practical demonstrations, and scenario-based exercises.
• Upon successful completion, participants will receive the SIA-approved Level 2 Door Supervisor qualification, enabling them to apply for Door Supervisor jobs within the United Kingdom.

This course is ideal for individuals seeking to work as door supervisors in licensed premises, events, and other security environments. It is also suitable for those already in the security industry that wish to expand their skills and qualifications.